I initially enjoyed being an interim MOD. I applied for the position and was elated when I got accepted. I really wasn't expecting it because I felt that I messed in the qualifying exam. It was probably with a stroke of luck that I got accepted. Anyhow, as I mentioned, I really loved carrying out the tasks at first but everything eventually turned sour. I discovered that I don't have the required skills to stay competitive in such a position. One other factor is that I got rejected when I went through the interview process so I can be an official MOD. I remember, I was so ashamed of myself after the interview. I was so devastated. It shattered my confidence and I had to regain myself after that demoralizing experience.
Anyway, earlier I got a call from one of the agents in Ayala (there are other sites, i.e., Bacolod and Cebu). This particular agent has a very strong personality and I always get nervous whenever she asked me questions because I feel like she's measuring me and she doesn't like me (I didn't like her either). Of all subjects she could ask me, it was one where I'm not very familiar with. I tried to assist her the best that I could but it took her awhile to resolve the customer's problem and it was later endorsed for escalation. Afterwards, when we meet in the hallway, I asked her what happened to her call. She recounted it to me and then we talked as if we're very comfortable with each other. I was glad how things turned out because although I never really liked this girl, she doesn't deserve my preconceived notions of her. I now see her in a different light. It made me happy. Indeed, first impressions don't last for me. =)